Good Questions

Everything you want to know before you buy.

The OneTouch™ Clasp

What is the OneTouch™ magnetic clasp?

The OneTouch™ is a magnetic clasp designed to close with a single gentle click and hold securely through everyday wear.

Unlike a traditional lobster or barrel clasp — which require two hands, good lighting, and a fair amount of patience — the OneTouch™ brings itself together the moment the two ends come close.

You can put it on and take it off entirely on your own. Simple, secure, and effortless every time.

Will it fall off?

This it the question we get asked most.

The OneTouch™ clasp is designed to hold securely through normal everyday wear. We test every clasp before it leaves us.

If you pull hard enough, it will come undone — but pull that hard on a conventional clasp and it would probably break.

One thing worth keeping in mind with the bracelet: if you're doing something where it could get caught — taking off a jacket, for example — you need to be mindful of it, the same as you would with any bracelet.

I wear a pacemaker. Can I wear the OneTouch™ magnetic clasp?

If you wear a pacemaker or any implanted device, please consult your doctor before wearing magnetic jewellery. The OneTouch™ clasp uses a magnet. Magnets can interfere with pacemakers and some other implanted medical devices.

Will the magnet affect my phone or credit cards?

The magnet in the OneTouch™ clasp is small and designed for jewellery use. It is not strong enough to affect credit cards, phones, or electronic devices in normal wear.

The Jewellery Materials

Is Avean jewellery suitable for sensitive skin?

Yes. The stainless steel base used across all Avean pieces is hypoallergenic and nickel-free.

The 14kt PVD coating bonds tightly to the metal, so the base never comes in contact with your skin. Freshwater pearls are also naturally hypoallergenic.

Can I wear my Avean jewellery in the shower, swimming, or at the gym?

Yes. The 14kt PVD gold finish on all Avean hardware — including the OneTouch™ clasp — is waterproof and sweat resistant.

You can shower, swim, and exercise wearing it without concern. It won't tarnish, fade, or discolour with regular wear.

How do I care for my pearls?

Freshwater pearls are a natural gemstone — beautiful, and a little more delicate than the PVD gold finished hardware. The good news is that caring for them is simple.

Put your pearls on last — after perfume, hairspray, and skincare. Take them off first. A quick wipe with a soft cloth when you remove them is all the daily care they need.

Avoid direct contact chemicals and chlorinated water. For deep cleaning, a soft cloth dampened with lukewarm water is all you need — never soak a strand of pearls it can weaken the string, let them dry flat.

Store your pearls in the soft pouch they arrive in, flat and separately from other jewellery. Harder stones and metal clasps can scratch the surface of the pearl over time.

One more thing — wear them. Pearls actually benefit from regular wear. The skin's natural moisture helps maintain their lustre. A pearl left in a drawer is a pearl slowly losing its shine.

What are the necklace and bracelet lengths?

All Avean necklaces are 45cm with a 9cm extender piece — so you can ware your necklace at 45cm to match a shorter neckline or by adding the extended your necklace becomes 54cm for a longer, more relaxed fall. The extender is included as standard with every necklace.

Bracelets are 18cm, designed to fit most wrists comfortably.

If you're unsure about sizing, get in touch before you order.

What is 14kt PVD gold finish — and how does it compare to other gold plating or solid gold?

PVD stands for Physical Vapour Deposition. It's a high-tech process where gold particles are bonded to stainless steel at a molecular level inside a vacuum chamber. The result is a finish that is significantly harder and more durable than traditional gold plating — and used by luxury watchmakers including Rolex and Cartier.

It's also worth noting — 14kt PVD gold finished jewellery feels lighter than most gold plated or vermeil pieces. Traditional gold plating uses brass or copper as the base metal, and vermeil uses sterling silver — both heavier than stainless steel. The lighter weight makes PVD jewellery more comfortable for everyday wear.

PVD vs Gold Plating & Solid Gold

Gold plating — tarnishes quickly, not waterproof, weight depends on base metal
Gold vermeil — tarnishes over time, not waterproof, needs care, typically heavier
9/14/18kt solid gold — tarnish resistant, waterproof, significantly more expensive
14kt PVD finish (Avean) — tarnish resistant, waterproof, lightweight, built for daily wear

PVD is a cleaner process than traditional gold plating — it produces no liquid waste and uses no harsh chemicals, making it a more environmentally responsible choice.

Ordering, Shipping & Returns

Do you charge for shipping?

Standard shipping is FREE on all Avean orders across Australia. No minimum order, no conditions.

Express shipping is available for $14.99 and delivers in 2–3 business days Australia-wide.

How long will my order take to arrive?

Standard shipping typically takes 3–7 business days Australia-wide.

Express shipping (2–3 business days) is available for $14.99.

Do you ship internationally?

Not at this stage. Avean ships within Australia only. If you'd like to be notified when international shipping becomes available, get in touch and we'll add you to the list.

What is your returns policy?

Avean offers a 30-day money back guarantee on all purchases. If it isn't effortless — for any reason — return it within 30 days and we'll refund you in full. No questions asked.

Return postage is covered by Avean. You pay nothing to send it back. Items must be returned in original condition.

All Avean jewellery is also covered by a 12-month warranty against manufacturing faults from the date of delivery. If your item develops a fault within this period, we'll replace or refund it — your choice. This warranty does not cover general wear and tear, accidental damage, or damage caused by improper care.

What payment methods do you accept?

We accept Shop Pay, PayPal, Google Pay, Apple Pay, Afterpay, and all major credit and debit cards.

What about the complimentary pearl earrings — are they included for all orders?

The complimentary pearl earrings (RRP $69) are included with the first 50 orders of The Classique Set as a genuine thank you to our early buyers.

The offer applies to The Classique Set only.

Once those 50 orders are fulfilled, the earring bonus closes.

Still have a question? We're happy to help.

Send us a message and we'll get back to you within 24 hours.

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— before anyone else.

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