What is your returns policy? 

If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. No questions asked. 

Items must be returned undamaged and in their original packaging. Return postage is covered by Avean.

How do I start a return?

1. Email us at support@aveanjewellery.com.au within 30 days of receiving your order
2. We'll reply within 24 hours with your pre-paid return label
3. Pack your item securely and drop it at your nearest Australia Post outlet
4. Once we receive your return, your refund will be processed within 24 hours

How long does a refund take? 

Once we receive your return, your refund will be processed within 24 hours. 

Funds typically appear in your account within 3–5 business days after processing.

What if my item arrives faulty or damaged? 

Email us at support@aveanjewellery.com.au with your order number and a photo of the issue. 

We'll offer a full refund or replacement — whichever you prefer.

Is there a warranty? 

Yes. All Avean jewellery is covered by a 12-month warranty against manufacturing faults from the date of delivery.

Are there any items that cannot be returned? 

Earrings cannot be returned for hygiene reasons unless they arrive faulty or damaged.